FAQS

FAQS

Q – My garage door seems to be jammed. Can I fix it myself or do I need to hire a professional?
A – Some are fixes you can do on your own. Sometimes, it will require a tech from a garage door repair company (preferably epgaragerepair.com ).

Q – Why is my garage door jammed?
A – Here are 4 reasons:

  1. Lodged Garage Door Track – Your jammed garage door can be caused by something as simple as an obstruction in the track. Check to see if anything such as a shovel, broom, etc., and is now stuck in the track that is causing it to be lodged. This can be a simple & quick fix by identifying the object and then simply removing it.
  2. Garage Door Locked – Surprisingly, your garage door just being locked can be causing your problem. Some garage doors have a “full lock” system which enables you, or anybody, to lock your garage door from the outside by only turning the handle. This could mean that anyone in your driveway (children, bystanders) could have turned your handle and mistakenly locked the garage door without you being aware of it. This is an easy fix by realizing this problem and then unlocking your garage door.
  3. Broken Garage Door Springs – Your garage door springs may be broken. There are two different types of springs. If your garage door springs are located horizontally at the top of your garage door then it is called a torsion spring. You should check for a gap in between the springs to indicate if they are broken. If your springs are located at either side of your garage door, they are called extension springs. Look to see if a piece of them is hanging on the side of your garage door to indicate if those are broken. If your garage door springs are broken then replacing them is a dangerous process if you have never done it before so you should contact us to repair or replace them.
  4. Garage Door is Off Track – If this is the problem then you will be able to tell by seeing if your garage door rollers are literally off track. If your garage door panels are not damaged, then you do not need to replace your door. However, the rollers do need to be put back on the track which should be done by a professional. If you are looking for a garage door company that specializes in Garage Doors, Garage Door Repair, or Garage Door Openers – call us, we are El Paso’s Garage Door premier company.

Q – Why does my garage door shake when it opens or closes?
A – There could be several reasons as to why this is happening. The main problem is most often the pulleys. There are two types of pulleys: Press Fit Pulleys and Cast Iron Pulleys.
Press Fit Pulleys:
Most companies use a press fit pulley which is made up of two separate pieces attached by ball bearings onto the inner and outer race. As the pulley gets older, it starts to rivet and separate which can lead to your cables fraying and eventually just getting stuck. When the race wears out, the ball bearings rub together and get wobbly. The ball bearings end up crushing each other from captured dust and dirt. The average life span of a press fit pulley is around 3-5 years.

Cast Iron Pulley:
Another pulley is made from cast iron and is made in one piece. The advantage of using one piece is that it will not split and leaves no room for the cables to fray. It is also heavier in weight which provides more strength. With this pulley the race and ball bearings are sealed so no dust or dirt can sneak in. If you currently use cast iron pulleys the vibration may be something else.

Q – Do I need garage door insulation?
A – Garage door insulation will impact your garage door in 3 ways:
1. Increase energy efficiency
2. Increase durability
3. Reduce noise
An insulated garage door will not make your garage door warm but it will make it a bit warmer. And that’s the point. It may raise the temperature by as much as 10 degrees and that is very often the difference between cold and freezing, which is important.